H2R Services Expert
About the Role
Location: Hyderabad #LI Hybrid
About the role:
In this role you would provide timely consultation and accurate solution on Hire to Retire processes. The incumbent should be agile in taking end to end ownership for queries and actions in the system. Role has full scope of HRM activities inclusive of OM, PA and PY changes across the geographies to global customers.
This role will work directly with H2R team and reports to H2R Services Manager
Your responsibilities include, but not limited to:
• Provide rapid, high quality and validated response/support to all HR related queries and requests. Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Perform single and Mass changes in PA HR system with predefined template. Full scope of OM activities (ORG unit changes, reorganizations), collaboration with HR IT in case of need for the services from them.
• Mass entry of PY data. Mass Unlock and Quality check of payroll data. Lock/Unlock of the system if applicable.
• Final approval of new and revised work instructions.
• Support design of training for new hires and deliver training on complex tasks to support career development of Experts.
• Ownership of initiatives and pro-active information sharing with colleagues and leadership
• Participate in Global SME Network as an SME w.r.t to Tools and Process Design
• Maintain compliance in line with Data Privacy and Protection guidelines and other relevant legislation
• Perform other tasks as designated by Line Manager
Minimum Requirement
•Minimum Bachelor’s degree required or equivalent with 4+ years’ experience in P&O Services (or similar service providing organizations)
•Experience with any of the HCM Systems like SAP, Workday or Success Factors as a master data administration resource.
•Strong client interacting exposure and problem solving skills
•Working exposure to a CRM tool Exposure to Operations Review using dashboard and reporting using CRM Tool
Desired Requirement
•Strong analytical and problem-solving abilities, with excellent attention to detail. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
•Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting purposes
Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
